Customer Service

Through our combined efforts you become better positioned to assess marketplace trends, position products and services to address specific customer requirements, and identify cross-sell and up-sell opportunities. Consistent, positive communications will build your brand equity throughout the countries you serve.

You benefit from standard operation procedures – implemented to the highest quality standards and assessed continually through KPIs and customer satisfaction feedback.

  • ¬†Coordination of inbound shipments – manually or electronicallyCloseup of a call center employee with headset at workplace
  • Order entry via phone, fax, email, or online
  • Order fulfillment
  • Clinical trial shipments & returns
  • Exhibition management
  • Credit checks
  • Product returns
  • Complaint handling
  • Collections
  • Coordination with your sales force & clinical specialists
  • Multi-lingual telephone support across countries
  • Customer invoicing
  • Sales reports by country/sales rep/product
  • Supply chain management