Through our combined efforts you become better positioned to assess marketplace trends, position products and services to address specific customer requirements, and identify cross-sell and up-sell opportunities. Consistent, positive communications will build your brand equity throughout the countries you serve.
You benefit from standard operation procedures – implemented to the highest quality standards and assessed continually through KPIs and customer satisfaction feedback.
- Coordination of inbound shipments – manually or electronically
- Order entry via phone, fax, email, or online
- Order fulfillment
- Clinical trial shipments & returns
- Exhibition management
- Credit checks
- Product returns
- Complaint handling
- Coordination with your sales force & clinical specialists
- Multi-lingual telephone support across countries
- Customer invoicing
- Sales reports by country/sales rep/product
- Supply chain management